The Effect Of Internal Service Quality And Learning Organization On Job Satisfaction Of Hospital Employees

Abstract

This study aims to analyze the effect of internal service quality and learning organization on employee job satisfaction at hospitals in Makassar. Quantitative research with cross-sectional design involving 280 employees selected through proportional random sampling. Data were collected using a validated questionnaire measuring internal service quality (ISQ), learning organization (LO), and job satisfaction (JS). Multiple logistic regression analysis was used to test the relationship between variables. The results showed that ISQ (OR=7.714, p<0.001) and LO (OR=7.913, p<0.001) had a significant positive effect on job satisfaction. In the ISQ dimension, teamwork (OR=4.132) and effective training (OR=3.340) were the strongest predictors. For the LO dimension, strategic leadership (OR=20.022) and continuous learning (OR=10.076) had the greatest impact. The study concluded that hospitals need to strengthen teamwork, provide effective training programs, develop strategic leadership, and encourage continuous learning opportunities to improve employee satisfaction.