ANALYSIS OF FACTORS INFLUENCING THE USE, USER SATISFACTION AND NET BENEFITS FOR USERS OF ELECTRONIC MEDICAL RECORDS (EMR) AT RSIA SITTI KHADIJAH MAKASSAR

Abstract

The successful implementation of Electronic Medical Record (EMR) systems is crucial for improving the efficiency and quality of healthcare services. This study analysis of factors influencing the use, user satisfaction and net benefits for users of electronic medical records (EMR) at RSIA sitti khadijah makassar, Indonesia, using the DeLone & McLean Information Systems Success Model. The research employed a quantitative approach with a cross-sectional design, involving 172 respondents selected through cluster sampling. Data were collected using a structured questionnaire and analyzed using regression analysis.

The results showed that Information Quality, Service Quality, and System Quality simultaneously had a significant influence on Use (F=12.429, p<0.001, R²=18.2%), with Information Quality being the strongest predictor (β=0.203, p<0.001 ). These variables, along with Use, also significantly influenced User Satisfaction (F=10.766, p<0.001, R²=20.5%), with Service Quality being the main contributor (β=0.334, p=0.001). Use and User Satisfaction significantly affected Net Benefits (F=13.713, p<0.001, R²=14%), with Use showing a stronger influence (β=0.221, p=0.005).

Information and service quality are important aspects that drive customer usage and happiness, and the RME implementation at RSIA Sitti Khadijah Makassar demonstrated a moderate level of success. Optimizing the system's benefits for the organization requires improvements in these areas as well as in infrastructure and user competencies.