Mobile application for order management: Kerly Commissary case in the El Carmen sector

Abstract

This study developed a mobile application for the Kerly grocery store in El Carmen, Ecuador, to manage online product orders and improve sales. The application will use MVC architecture and SCRUM methodology, with Android Studio as the IDE, Kotlin for logic, Flutter for the user interface, Firebase for high-quality applications, and PHP for backend development. The project aims to improve customer service, increase the customer base, and increase competitiveness. The methodology was consolidated around bibliographic, field, and applied research, including interviews and surveys, to collect information and evaluate user satisfaction. The application consisted of functional requirements such as user management, product management, purchase processing, sales indicators, order delivery, notifications, promotions, and transaction security. With multi-platform-compatible design, scalable databases, and secure authentication guarantees to protect user data. The system was established with an intuitive, easy-to-maintain interface that complies with IEEE 830 standards. The satisfaction findings from 96 surveys indicate that 69.4% of users found the application familiar and 91.9% believed it was beneficial. The proposal proposes an online system for customers of the Kerly grocery store to place orders and purchase products from home. In conclusion, it is maintained that any mobile application developed using agile techniques improves the user experience and speeds up transactions with a maximum level of security, contributing to greater customer satisfaction and higher conversion rates.