Perception and Satisfaction of Students Towards E-Learning: A Qualitative Focus Group Analysis in Uttar Pradesh, India

Abstract

This research explores the perceptions and satisfaction levels of students toward e-learning platforms in three major universities in Uttar Pradesh, India: MJP Rohilkhand University, AMU Aligarh, and IFTM University. Using a qualitative research design, focus group discussions were conducted with 45 students to gather in-depth insights into their e-learning experiences. The study found that while e-learning offers significant benefits such as flexibility, accessibility, and self-paced learning, several challenges hinder its effectiveness. The most prominent challenges include poor internet connectivity, lack of interaction with instructors, and technical issues with the platforms. Additionally, student satisfaction levels varied across the three universities, with MJP Rohilkhand University reporting the highest levels of satisfaction. The findings highlight the need for improved technological infrastructure, particularly in rural areas, and more interactive e-learning environments to enhance student engagement. The study’s implications are critical for policymakers and educational institutions as they work to improve the overall effectiveness of e-learning in higher education. This research contributes to filling the literature gap by providing qualitative insights into the experiences of Indian students and offers recommendations for making e-learning more accessible and effective.