The Impact of European Foundation for Quality Management (EFQM) and Malcolm Baldrige National Quality Award (MBNQA) on Institutional Excellence Outcomes in Healthcare

Abstract

Objectives:

This study is a comprehensive review and analysis of literature to identify the impact of EFQM and MBNQA on the outcomes of the healthcare organizations.

Review methods:

A comprehensive search was conducted on Medline, PubMed, CINHIL, and ScienceDirect. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) diagram guided the inclusion of the studies published from 2015 to 2024.

Results:

Five studies were found fit to be included in this review, revealing the impacts of EFQM and MBNQA on the outcomes of the healthcare organizations. All of hospital quality assessment, organizational performance, productivity, customer and staff satisfaction outcomes are significant to all the healthcare organizations and consumers can be improved when institutional excellence models implemented. Therefore, can lead to organization’s overall success in terms of healthcare delivery and ensure sustainable values.

Conclusion:

The findings underscore the significance of implementing a model of institutional excellence help organizations to improve the outcomes, the general business performance, and efficiency of the country.