Understanding and Exploring the Relationship Between ERP Usage and Cognitive Workload: A Gender and Age Perspective

Abstract

This study investigates the relationship between Enterprise Resource Planning (ERP) usage and cognitive workload among higher education stakeholders, specifically focusing on gender and age differences. Understanding this relationship is important because of its implications for enhancing faculty productivity and well-being. A comprehensive literature review explores existing correlations between ERP usage and cognitive workload, highlighting gaps in the current research. The methodology involves a survey-based approach using the NASA TLX test, with data collected on various parameters including average daily ERP usage, level of psychological and physical efforts, time pressure, task completion expectations, hardness of ERP work, and stress levels. The analysis is conducted both collectively and segmented by gender and age groups. Findings reveal differences in perceptions of cognitive workload based on gender and age, with implications for ERP system design and faculty support. The study concludes with recommendations for addressing cognitive workload challenges, and all possible solutions and suggests avenues for future research.