A Study on Factors Influencing Job Satisfaction and Organizational Commitment among Healthcare Workers in the Private Healthcare Sector, Kolkata

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Tarpan Chakrabarty, Debashruti Ganguly and Debattri Das

Abstract

Job satisfaction and organizational commitment are critical factors influencing employee performance, retention, and overall organizational success in the healthcare sector. In private healthcare institutions in Kolkata, the well-being of healthcare workers—such as doctors, nurses, technicians, and administrative staff—directly impacts the quality of patient care and operational efficiency. This review examines the key factors that shape job satisfaction and organizational commitment among healthcare workers in private hospitals and healthcare facilities in Kolkata.


The review synthesizes existing literature on various determinants of job satisfaction, including compensation, work-life balance, career development opportunities, leadership styles, and organizational culture. It also investigates how these factors influence organizational commitment, which is characterized by emotional attachment, loyalty, and the intention to stay with the organization. Moreover, the review explores the unique challenges faced by healthcare workers in private healthcare institutions, such as high work stress, long working hours, and resource limitations, and how these challenges affect both job satisfaction and commitment levels.


Additionally, the role of management practices, communication, job autonomy, and recognition in fostering a supportive work environment is discussed. This review highlights the interplay between individual factors (e.g., personality, job expectations) and organizational factors (e.g., policies, work conditions) that together shape the work experience of healthcare professionals in Kolkata's private healthcare sector. By examining these key areas, the study provides insights into how healthcare organizations can enhance employee satisfaction and foster long-term commitment, ultimately leading to improved patient care outcomes and organizational success.


The findings of this review have practical implications for healthcare administrators and policymakers in Kolkata, offering strategies to improve job satisfaction and reduce turnover rates in the private healthcare sector. It also suggests avenues for future empirical research on the subject, particularly in the context of evolving healthcare policies and workforce dynamics.

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