The impact of artificial intelligence on human resource functions: a case study of Tata Consultancy Services (TCS) In India.

Abstract

Abstract: Artificial Intelligence (AI) is revolutionizing the domain of Human Resource Management (HRM) by enabling innovative approaches to workforce planning, talent acquisition, performance evaluation, and employee engagement. This case study explores the impact of AI on human resource functions at Tata Consultancy Services (TCS), one of India’s leading IT services firms. By leveraging AI-driven tools and technologies, TCS has enhanced its HR efficiency, reduced operational costs, and fostered employee satisfaction. The study investigates the practical implementation of AI in recruitment, training, and workforce analytics, as well as its implications for organizational culture and decision-making. Utilizing qualitative and quantitative data collected through interviews, reports, and employee feedback, the research highlights how AI has transformed traditional HR practices at TCS. The findings provide valuable insights for organizations seeking to adopt AI in their HR functions and underscore the challenges and opportunities associated with such a transition.