THE INFLUENCE OF SELF-EFFICACY AND HOSPITAL CULTURE TO THE IMPLEMENTATION OF PATIENT-CENTERED CARE (PCC) AT BERIMAN HOSPITAL, BALIKPAPAN CITY
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Abstract
Backgrounds. Patient centered care improves adherence to treatment plans and patient involvement in health-related decision making. Objective. This study aims to analyze self-efficacy and hospital culture on the implementation of patient-centered care (PCC) at Beriman Balikpapan Hospital. Method. The type of Conducted research is quantitative research using an observational study with a cross-sectional research design. The sample of the study was health workers at Beriman Balikpapan Hospital totaling 166 respondents using an observational study. Data analysis used AMOS software with the path analysis method. Results. The results of the analysis showed that there was an influence of self-efficacy on hospital culture, there was an influence of self-efficacy on PCC implementation, there was an influence of hospital culture on PCC implementation, and there was an indirect influence of self-efficacy on PCC implementation through hospitals culture. Suggestion: It is recommended for hospital management to improve Patient Centered Care with better communication training for all medical staff, such as as doctors, nurses, and other health workers. This includes skills in explaining diagnoses, treatments, and procedures clearly to patients, as well as listening to their complaints and expectations. Involving families in patient care. Research Limitations: The time to fill out the questionnaire and the level of respondents participation was less efficient, because the research was conducted during working hours. So some questionnaires were not filled out immediately and took longer.