IMPACT OF DIGITALIZATION ON TRADITIONAL POSTAL SERVICES OF EMPLOYEES ON ROLE

Abstract

This research looks at how digitalisation affects traditional postal services as well as how it shapes employee in the Kanyakumari district. Key elements influencing the effect include the change in traditional mail handling, expansion in e-commerce, better efficiency, new service launch, and employee digital tool adoption. Supported by solid regression analysis pointing out important variables, the research shows a substantial positive link between these variables and employee' opinions of digital transformation. The results imply that guaranteeing a seamless transition to digitalised operations depends critically on the implementation of focused training programs, thorough technical support, encouragement of ongoing learning, and a friendly work environment. These steps seek to improve employee happiness and service performance, thereby benefitting consumers and employee in the changing digital background.