A Study On Patient Level Of Satisfaction With Inpatient Department At Krishna Institute Of Medical Sciences

Abstract

Patient satisfaction serves as a pivotal metric for assessing the quality and performance of healthcare services. This study evaluates the satisfaction levels of inpatients at Krishna Institute of Medical Sciences (KIMS), Srikakulam, focusing on key service areas such as clinical care, nursing, dietary services, and hospital infrastructure. A structured questionnaire was administered to 300 inpatients, revealing high satisfaction with doctors’ and nurses’ services, and moderate satisfaction with housekeeping and dietary services. The findings highlight critical areas for improvement and suggest targeted interventions for enhancing patient experience in tertiary care hospitals.