70

Views

<ArticleSet>
<Article>
<Journal>
<PublisherName>Iranian Association of Medical Informatics</PublisherName>
<JournalTitle>Frontiers in Health Informatics</JournalTitle>
<Issn>2676-7104</Issn>
<Volume>13</Volume>
<Issue>0</Issue>
<PubDate>
<Year>2024</Year>
<Month>02</Month>
<Day>06</Day>
</PubDate>
</Journal>
<ArticleTitle>Evaluating and Ranking e-Service Desks Managed by Treatment Affairs at Medical Sciences Universities: A Cross-Sectional Study in a Developing Country</ArticleTitle>
<FirstPage>540</FirstPage>
<LastPage>540</LastPage>
<ELocationID>10.30699/fhi.v13i0.540</ELocationID>
<Language>EN</Language>
<AuthorList>
<Author>
<FirstName>Zahra</FirstName>
<LastName>Nasiri</LastName>
<Affiliation>Student Research Committee, Kashan University of Medical Sciences, Kashan,. zahhraanasirii@gmail.com</Affiliation>
</Author>
<Author>
<FirstName>Reihane</FirstName>
<LastName>Sharif</LastName>
</Author>
<Author>
<FirstName>Ali</FirstName>
<LastName>Nikmaram</LastName>
</Author>
<Author>
<FirstName>Mehrdad</FirstName>
<LastName>Farzandipour</LastName>
</Author>
<Author>
<FirstName>Ehsan</FirstName>
<LastName>Nabovati</LastName>
</Author>
</AuthorList>
<History>
<PubDate>
<Year>2023</Year>
<Month>11</Month>
<Day>07</Day>
</PubDate>
<PubDate>
<Year>2023</Year>
<Month>12</Month>
<Day>26</Day>
</PubDate>
<PubDate>
<Year>2023</Year>
<Month>12</Month>
<Day>21</Day>
</PubDate>
</History>
<Abstract>Introduction: As a key custodian of public health, the Vice-Chancellor for Treatment Affairs in medical sciences universities plays a pivotal role in delivering healthcare services to the citizens through electronic service desk. In this study, we conducted an evaluation and ranking of the e-service desks managed by the Vice-Chancellor of Treatment Affairs at Iranian medical sciences universities.Material and Methods: A cross-sectional study conducted in Iran between 2022 and 2023 assessed e-service desks in medical sciences universities. The study included 51 desks categorized by their electronic service methods. Subsequently, e-services were evaluated and scored based on components, which are provided by the national administrative organization for employment. The evaluation components encompassed a) use of an e-service desk to provide services; b) provision of an information package; c) availability of a flowchart outlining the service; d) clarity of the service recipient; and e) electronic collection of user opinions. The total points and the average of each desk were calculated to rank them.Results: The assessed e-service desks were categorized into three groups based on the method of providing electronic services: service provider, service recipient, and not categorized. After evaluating each e-service desk, the highest and lowest points of e-service desks were 708 and 2. The result indicated that only 31 e-service desks achieved an average score of 50% or above.Conclusion: It could be concluded that electronic government (e-government) has been partially implements in the field of treatment throughout a developing country. However, the absence of a unified model to serve as a guideline for designing e-service desks has resulted in an undesirable diversity in the services offered and their delivery methods. It is recommended that medical sciences universities adopt and adhere to a unified model when designing e-service desks for the provision of healthcare services electronically. </Abstract>
<ObjectList>
<Object>
<Param>Electronic Government</Param>
</Object>
<Object>
<Param>e-Service Desks</Param>
</Object>
<Object>
<Param>Vice-Chancellor of Treatment Affairs</Param>
</Object>
<Object>
<Param></Param>
</Object>
</ObjectList>
</Article>
</ArticleSet>

Refbacks

  • There are currently no refbacks.