Optimizing Emergency Response: Factors Influencing Medical Team Performance in Surabaya's Islamic Hospital, East Java, Indonesia

Abstract

Introduction: The response time of medical teams in the Emergency Department (ED) is crucial for improving patient care outcomes.

Objectives: This research aims to evaluate the impact of various factors, including training, skills, and management, on response times in handling emergency cases.

Methods: This study employs a cross-sectional design, collecting demographic data from nurses and patients, as well as analysing the factors affecting response times. Data were collected through questionnaires, and statistical analysis was conducted using multiple regression.

Results: The findings indicate that training, skills, standard operating procedures (SOPs), management, and psychological factors significantly influence the response time of medical teams (p < 0.05). Specifically, training has the strongest influence (Beta Coefficient -0.35; p < 0.01). Additionally, patient volume shows a significant positive influence on response times, indicating challenges in resource management as patient volume increases.

Conclusions: The results emphasise the importance of enhancing training and management practices to improve response efficiency in the ED. Although medical equipment and information technology did not demonstrate significant influence, greater attention is needed for optimising their use. These findings recommend the development of continuous training programmes and management evaluations to improve response times in emergency situations.